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Customer relationships are
the backbone of your business - but the tools to effectively manage these
relationships have, until now, been geared toward large companies with the
resources to support prolonged implementation processes and high costs for
training, customization, and maintenance. Microsoft Customer Relationship
Management (CRM) offers power CRM functionality from the start - and makes it
easy for you to customize, integrate, and maintain your solution efficiently
and affordably.
Increase sales success
Shorten the sales cycle and improve close rates with leads and
opportunity management, automated sales processes, quote creation, and order
management. Maintain contact with customers via targeted e-mail; use
Microsoft Word to create print communications.
Deliver consistent,
efficient customer service
Customer service representatives can manage cases from initial
contact through resolution, access a searchable knowledgebase of support
information, and respond quickly and accurately to customer needs with
automated routing and queuing of support requests.
Make informed, agile
decisions
Microsoft CRM provides detailed reports and a completed view of
sales and support activity and history, so you can identify the opportunities,
trends, and problems that guide your decisions.
Share information
Integrated Sales and Customer Service modules give employees a
complete view of key customer information across the business. Employees
can also share ad hoc information to ensure rapid response to sales
opportunities and service requests.
Automate business
processes
A built-in workflow engine with customizable templates and rules
lets you define and automate processes for sales, customer service, and
activity management.
Integrate across your
business
Microsoft CRM offers tight integration with Microsoft Business
Solutions and Microsoft Office, and supports rich integrations with third-party
applications and Web services.
Ensure a rapid return on
investment
Simple configuration and ease of use mean your employees become
productive fast, with little or no training, and 7x24 support resources from
Microsoft.
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